Welcome to Sneha Tour & Travels. By booking a ride with us via our website, phone call, or WhatsApp, you agree to comply with and be bound by the following terms and conditions.
1. Booking & Confirmation
- All bookings are subject to cab availability at the time of confirmation.
- A booking is considered confirmed only after you receive an official booking message or confirmation details from our team via WhatsApp or SMS.
- Please verify pickup time, date, location, and vehicle category during confirmation.
2. Local Rental Packages (8 Hrs/80 Km & 12 Hrs/120 Km)
- Local rental packages include up to the specified distance and duration (8 Hours/80 Km or 12 Hours/120 Km).
- Extra Distance Charges: Any distance traveled exceeding 80 km (for the 8-hour package) or 120 km (for the 12-hour package) will be charged on a per-kilometer basis according to the selected vehicle's extra-km rate.
- Extra Hour Charges: Hours beyond the package limit will incur additional hourly charges as communicated by the driver or booking officer.
- Kilometers and hours are calculated from garage-to-garage or designated pickup point to final drop point as specified during booking.
3. Outstation Trips
- Outstation trips require a minimum daily billing limit of 250 Km per day.
- Driver allowance (bhatta), night charges, toll taxes, state entry taxes, and parking fees are extra unless explicitly specified in an all-inclusive package rate.
- Day timing for outstation billing is calculated from 6:00 AM to 10:00 PM unless otherwise agreed.
4. Airport Transfers
- Airport transfer rates are fixed point-to-point fares between Varanasi city limits and Lal Bahadur Shastri International Airport (Babatpur).
- En-route detours, extra stops, or extended wait times beyond 30 minutes may incur additional charges.
5. Tolls, Taxes & Parking
- Unless specified as an all-inclusive fare, tolls, state entry permits, parking charges, and airport entry fees are to be paid directly by the passenger at actuals.
6. Cancellation & Refund Policy
- Cancellations made at least 2 hours prior to scheduled pickup time incur no cancellation fee.
- If the cab has already dispatched or arrived at the pickup location, a nominal dispatch fee may apply.
7. Baggage & Passenger Conduct
- Luggage capacity depends on the vehicle chosen. Excess baggage requiring extra space must be informed in advance.
- Smoking, consumption of alcohol, or possession of hazardous substances inside the vehicle is strictly prohibited.
8. Responsibility & Liabilities
- Sneha Tour & Travels strives to ensure timely pickups. However, we are not responsible for delays caused by severe traffic, road blockages, extreme weather, or natural disruptions.
- Passengers are requested to take care of their personal belongings. Management is not responsible for items left behind in the vehicle.
9. Contact Information
For any queries or assistance regarding terms and bookings, please contact us:
Sneha Tour & Travels
Phone / WhatsApp: +91 93056 57265
Website: snehatourandtravels.com
Sneha Travels